Case Studies
Real Loan Cases, Real Outcome
Real Client Stories
Where smart advisory
changed the outcome
Twelve real cases. Twelve different challenges. One consistent result — the right loan, at the right terms, without unnecessary rejections.
12
Case Studies
₹7Cr+
Loans Cleared
10 Days
Fastest Sanction
0
Unnecessary Rejections
Case Studies
Tap any case to read the full story
Each case is a lesson in why the right advisory partner matters more than just the loan amount.
01
Client
Mr. Vinod, Senior Software Professional
Income
₹2.65 L / Month
Loan Needed
₹1.3 Crore (Construction)
Outcome
Full ₹1.3 Cr sanctioned
HDFC Cap at ₹1 Cr
BOB also capped at ₹1 Cr
Lendly analyses LTV angle
Pitched to IOB higher officials
₹1.3 Cr sanctioned in 10 days
The Problem
1
HDFC: Income-based eligibility confirmed ₹1.3 Cr — but "Technical Sanction" capped it at ₹1 Cr using their average cost-per-sq-ft for construction.2
Bank of Baroda: Advised closing a ₹10L car loan to improve eligibility. Client paid off the loan — bank still capped at ₹1 Cr for the same reason.!
Total loss before approaching Lendly: ₹32,000 in non-refundable fees and 20+ days wasted.Lendly's Strategy
→
Identified that the issue was valuation methodology, not repayment capacity.→
Land value alone: ₹2 Crore. Total project value: ₹3+ Crore. Loan of ₹1.3 Cr = only 44% LTV.→
Bypassed automated bank caps by presenting directly to Indian Overseas Bank higher officials.→
Argued that premium construction specifications justify higher cost-per-sq-ft and proved the bank's risk was exceptionally low.₹1.3 Crore fully sanctioned
Approved in just 10 days
Proved car loan closure was unnecessary
The lesson: Bank software uses average construction costs — not your actual specifications. A strong LTV ratio and the right escalation path can unlock what algorithms block.
02
Clients
6 Residents, Group Housing Project
Stuck At
High-rate NBFC loans
Legal Issue
4 of 7 heirs had not signed the sale deed
Outcome
All 6 transferred to nationalized bank
Stuck in NBFC at high rates
Legal defect discovered
Indemnity solution
Deviation proposal
All 6 approved
The Hidden Legal Defect
1
Original owner passed away in 2013. Wife and 2 sons declared themselves "sole legal heirs" and sold to a developer.2
Family Member Certificate revealed 7 legal heirs — wife, 2 sons, and 4 daughters. None of the daughters signed the sale deed.!
Title was legally imperfect. Most nationalised banks would have rejected immediately.Lendly's Strategy
→
Standard rectification risked triggering a family dispute. Lendly found a better path.→
Leveraged clients' CIBIL scores above 800 and strong salaries as the primary risk mitigation argument.→
Facilitated a personal indemnity affidavit where borrowers took responsibility for the title.→
Presented a Deviation Proposal directly to higher authorities.All 6 loans cleared and disbursed
Moved from high NBFC rates to nationalized bank rates
No family legal dispute triggered
⚠️Important warning: If an NBFC or local builder approves a project, it does not mean the legal title is clean. NBFCs often have relaxed legal checks.
03
Client
Sales Executive, ₹70K–90K/month
Loan
₹70 Lakhs for ₹1.2 Cr house
Root Cause
₹112 overdue on Dhani app loan
Consequence
Heavy interest penalty paid to seller
File submitted
₹112 overdue rejection
Client resigns
Agreement expires
Eventually approved
What Went Wrong
1
The ₹112 default: An old Dhani app loan had an overdue balance of ₹112. Bank's digital system flagged it instantly.2
The secret resignation: Client resigned without informing Lendly. Bank FI could have caused rejection for Negative FI.3
New job documentation gap: New offer letter had no Salary Annexure, so the bank had to wait for first payslip.!
Result: 45-day Sale Agreement expired. Seller charged 2% per month interest on ₹70 Lakhs.Three Rules to Remember
1
Never hide a small default. A ₹100 overdue can stop a ₹1 Crore loan.2
Tell your consultant if you plan to change jobs. Applications can be timed or documented better.3
Fintech/app loans are fully tracked. Obtain NOC for every loan, no matter how small.The lesson: At Lendly, we clear the path — but transparency from the client saves time, reputation, and money.
04
Client
Air India Pilot, ₹2.58L/Month
Loan Type
Mortgage (LAP) — Agriculture Land
Rate Locked
8.5% via Axis Bank
Outcome
Deal dropped due to expired deadline
10-day deadline
8.5% rate locked
Legal scrutiny issue
Old docs unavailable
Deadline expired
The Problem
1
Property was in a known highway project, but the original builder went bankrupt and a new developer took over.2
Client assumed "bank-approved project" meant instant legal clearance. This is incorrect for LAP, resale, or balance transfer.3
Andhra Pradesh's CARD system only shows documents digitally from year 2000 onwards. Older documents need manual CC requests.!
Neither the client nor builder had old link documents. The 10-day window expired.The Approved Project Reality Check
!
A bank's APF only simplifies the process for the first-time buyer purchasing directly from the builder.!
For Resale, Balance Transfer, or Mortgage Loan, the bank demands the full document chain again.Lendly's Be Loan-Ready Protocol
→
The 13 vs 30 Rule: Private banks typically need 13-year chain. Nationalised banks need 30 years.→
Build a Digital Vault: Keep scans of all link documents, allotment letters, and sale deeds.→
Obtain your own Certified Copies from the SRO once and keep them safely.The lesson: "Approved" does not mean "ready." Maintain your complete document chain to protect future opportunities.
05
Client
Raghuram, Software Professional
Existing EMIs
₹88,000/month
Legal Chain
Only 18 years
Outcome
₹1.2 Cr at 15-year tenure
FOIR too high
18-yr chain rejected
Private bank pivot
Closing loans excluded
₹1.2 Cr approved
Why PSU Banks Said No
1
Legal chain gap: Property documents showed only 18 years. PSU banks require a 30-year Mother Deed search report.2
FOIR too high: Existing car and personal loan EMIs totalled ₹88,000/month.The Private Bank Advantage
→
The 6-Month Closing Rule: HDFC, Axis, and ICICI may exclude loans closing within 6 months from FOIR.→
By excluding ₹88,000 from obligations, his effective repayment capacity increased.→
Private banks generally accept a 13 to 15-year legal chain for sanctioned projects with marketable title.PSU Banks — Blocked
Requires 30-yr legal chain
All EMIs counted regardless
Rigid FOIR rules
All EMIs counted regardless
Rigid FOIR rules
Private Banks — Approved
Accepts 13–15 yr legal chain
Loans closing in 6 months excluded
Nuanced credit policy
Loans closing in 6 months excluded
Nuanced credit policy
₹1.2 Crore loan approved
15-year tenure secured
No unnecessary bank rejections
The lesson: Your salary matters. But the right lender matters just as much. Professional consultancy identifies exactly which bank's policy fits your timeline.
06
Client
Banking & Financial Services Professional
Credit Discipline
Excellent, no genuine defaults
Root Cause
₹0 Flipkart Pay Later glitch from a cancelled Uber ride
Outcome
Approved, sanctioned & disbursed
Loan suddenly rejected
CIBIL portal stuck in loop
Lendly shifts strategy
NOC & bank switch
Approved & registered
The Challenge
1
Despite an excellent financial profile, the client's home loan was suddenly rejected — not because of a major default, but a tiny Flipkart Pay Later transaction from the COVID period.2
An Uber ride had been cancelled, but the fintech backend failed to reverse the micro-credit correctly. That small unpaid balance eventually appeared as a "Written-Off" entry on the credit report.3
The official CIBIL portal entered a technical loop, repeatedly showing "Unlocked Successfully" before returning to a locked state — making online dispute resolution impossible.What Lendly Did
→
Instead of waiting weeks for manual bureau corrections, we changed strategy — obtained the lender's NOC and closure documents and shifted the application to another bank.→
Submitted supporting documentation before underwriting began, pre-empting the objection entirely.→
Separately discovered an Amazon Pay Later entry reported twice under different account numbers — proved both entries represented a single credit facility, not two separate loans, avoiding unnecessary loan closures.→
Continuous follow-up kept the file moving through underwriting even under heavy month-end processing pressure.Home loan approved
Loan sanctioned and disbursed
Property registration completed successfully
The lesson: A ₹0-value glitch in a fintech app can still surface as a "written-off" red flag. Knowing which bank to pivot to — and how to document it — matters more than fighting a broken portal.
07
Clients
5 salaried homeowners, same apartment community
Existing Rate
9.60% with an NBFC
Competing Offer
7.65% after BPS approval
Final Rate Secured
7.10% for the entire group
Mainstream banks refuse
Stuck at 9.60% with NBFC
BPS approvals obtained
Lendly pools all 5 as one portfolio
7.10% secured for all
The Challenge
1
Due to minor building plan deviations, mainstream banks had refused to finance the property — forcing all five buyers to borrow from an NBFC at a significantly higher interest rate.2
Once Building Penalization Scheme (BPS) approvals were obtained, another bank agreed to offer 7.65% — and the clients believed they had already found the best available option.What Lendly Did
→
Rather than treating each borrower separately, we positioned all five applications as one premium portfolio.→
Using strong CIBIL profiles, high monthly incomes, completed BPS documentation, and combined negotiating strength, we negotiated directly with leading lending institutions.→
Secured an exclusive rate of 7.10% for the entire group — lower than any individual offer on the table.Per Borrower — vs. Competing Bank (7.65%)
EMI reduced by ₹1,274/month
Lifetime savings of ₹4.58 lakh
Lifetime savings of ₹4.58 lakh
Per Borrower — vs. Original NBFC (9.60%)
EMI reduced by ₹5,988/month
Lifetime savings of ₹21.55 lakh
Lifetime savings of ₹21.55 lakh
₹22.9 lakh saved across all 5, vs. the competing bank
Over ₹1.07 crore saved, vs. continuing with the NBFC
One exclusive rate secured for the whole group
The lesson: Negotiating as a group portfolio, rather than as individuals, can unlock rates no single applicant could secure alone.
08
Client
Mr. Raghuveer
Income Source
₹4.95 L/month, 100% rental income
Requirement
Home Loan Overdraft for construction
Outcome
Bank of Maharashtra, 90% funding
Major banks: no OD for construction
BOB caps rental income at ₹2L
Lendly benchmarks lenders
IOB, UBI, BOM compared
BOM finalized
The Challenge
1
The client's income is solely derived from rental earnings of ₹4.95 lakhs/month, fully documented via registered lease agreements, consistent bank credits, and regular ITR filings — but he needed a Home Loan Overdraft (OD) facility specifically for the construction phase.2
Product availability: Most lenders view self-built "Construction" very differently from builder-led "Under-Construction" projects, and major banks typically restrict OD facilities to fully completed, ready-to-move properties.3
Income recognition: Many institutions refuse to fund borrowers with 100% rental income profiles, or require a secondary salary/business income.Market Analysis & Benchmarking
→
SBI, UBI, Kotak, ICICI & Axis: None offer the Home Loan OD product for properties still in the construction stage.→
Bank of Baroda: Has a compatible product, but requires a minimum secondary income of ₹50,000 and caps rental income eligibility at ₹2 lakhs/month — which would have significantly under-funded this client.| Bank | Interest Rate | Funding (LTV) | Key Advantage |
|---|---|---|---|
| IOB | 7.55% | 100% of estimation | Highest eligibility based on project cost |
| UBI | 7.30% | 90% of valuation | Lowest interest rate available |
| BOM | 7.60% | 90% of valuation | OD facility provided for construction phase |
The Solution & Outcome
!
While Union Bank offered a marginally lower rate, Bank of Maharashtra was the only lender that met the client's core requirement — an OD facility for a self-construction project.!
By choosing BOM, the client secured high funding (90%) and the flexibility of an OD account, ensuring efficient cash flow management throughout the building process.The lesson: The lowest rate isn't always the right fit. The product structure — OD vs. term loan, construction vs. ready-to-move — often matters more than the number on the rate card.
09
Client
Manoj, NRI residing in the USA
Income
$5,100/month (~₹4.28 L)
Credit Profile
CIBIL 750+, overseas score 760+
Outcome
₹1 Cr approved, competitive rate
No blood-relative POA in India
Embassy attestation hurdle
Lendly pivots to private banks
Flexible POA + notary route
₹1 Cr approved
The Challenge — The Absence of "Close Blood Relatives"
1
The POA constraint: Most nationalised banks (PSUs) mandate that the designated Power of Attorney holder in India must be a "close blood relative" (spouse, parent, or sibling). Manoj had no such relatives available in India.2
Logistical complexity: Nationalised banks typically require the POA to be attested at an Indian Embassy — high travel costs, long appointment wait times, and significant administrative delay for NRIs in the USA.The Strategy — Prioritizing Operational Convenience
→
Advised Manoj to bypass nationalised banks in favour of private sector banks, which offer more flexible procedural frameworks.→
Extended POA acceptance: Private lenders often accept first cousins or trusted friends as POA holders, letting Manoj appoint a reliable representative in India.→
Simplified documentation: Private banks allow a Notary Public stamp from the USA (often combined with an Apostille) — obtainable locally and quickly, avoiding the Embassy bottleneck entirely.₹1 Crore loan secured
Rate remained competitive with PSU banks
Weeks of logistical effort saved
Lesson learned: For NRI clients, "ease of execution" is often as critical as the interest rate. A successful loan strategy must account for the client's local support system in India and the logistics of their country of residence.
10
Client
NRI, referred by long-term associate
Loan Sought
₹50 Lakhs, specifically via SBI
Legal Defect
Chain-of-title flaw from 2013
Outcome
Loan not recommended
Client insists on SBI first
NRI logistics completed
Title defect found (2013)
RERA lawyer declines opinion
Lendly advises against it
The Challenge — Pre-Approval vs. Title Clearance
1
The client insisted on processing the loan through SBI before obtaining the property's legal documents from the builder — despite professional advice to verify the legal chain first.2
He nonetheless completed the full NRI loan logistics: two Embassy visits for POA attestation, multiple notary sessions, and formal GPA validation at the District Registrar's office.The Discovery — Legal Infirmity
1
A detailed legal scrutiny of the Chain of Title (2013) revealed that a previous sale deed involved two minors, aged 8 and 6 at the time, sold by their mother without mandatory Court proceedings or permission.!
Legal risk: Under Indian law, minors retain the right to challenge such a sale within three years of reaching adulthood (up to age 21). Without a registered Consent Deed from the now-adult children, the title remained defective.⚠️The deadlock: The builder claimed the project was "RERA cleared." But the RERA advocate — also an SBI-empanelled lawyer — confirmed the title was sufficient for RERA registration but did not meet the stringent safety standard for a bank mortgage, and declined to give a positive legal opinion to the bank.
Conclusion & Outcome
1
The client had already paid an advance of ₹40 lakhs to the builder and requested a workaround. As a professional consultancy, we maintained a firm stance.2
Bank interest: We could not recommend the loan, as the bank's security (the mortgage) would be legally vulnerable.3
Client protection: We advised the client that proceeding despite the legal flaw would put his own investment at risk of future litigation.Lesson learned: Standardised bank checklists (SBI / public sector) are rigid for a reason. Professional intervention exists to make sure a client's "predetermined mind" doesn't lead to a "predetermined loss."
11
Client
Embedded Engineer II, Honeywell Tech Solutions
Net Salary
₹1.02 L/month
Existing EMIs
Two home loans totalling ₹39K
Outcome
₹16 L at 9.9%, 7-year tenure
HDFC sanctions only ₹9L
ICICI: ₹15L at 10.5%
Lendly negotiates AXIS
Tenure re-engineered
₹16L at 9.9% secured
The Challenge
1
With a net salary of ₹1.02L, the client approached his own salary-account bank, HDFC, for a ₹15L personal loan — but was sanctioned only ₹9L, as continuous PhonePe transfers to his sister were treated as loan repayments by the bank's system, despite his attempts to clarify.2
He then approached ICICI, which sanctioned the full ₹15L — but at a higher 10.5% rate, since his employer wasn't on their "Elite" listed organisations.3
He already carried two home loan EMIs totalling ₹39,000/month, and this would be his third credit enquiry — a fourth could have led to rejection or forced him toward an NBFC at far worse rates and fees.Lendly's Strategy
→
Negotiated with multiple banks before locking in AXIS Bank, securing a special approval for ₹16L at 9.9% — a full lakh more than requested, at a lower rate than either prior offer.→
The bank's initial offer for ₹15L only came with a 6-year tenure, which would have raised the EMI and reduced eligibility. By engineering the loan slightly above ₹15L, a longer 7-year tenure became available.→
Result: the EMI stayed at the same level the client was comfortable with, while the longer tenure unlocked ₹1 lakh of additional funding.₹16 Lakh secured at 9.9%
7-year tenure kept EMI unchanged
Saved from rejection & credit damage from repeat enquiries
The lesson: Don't assume your salary-account bank is your best option, and don't try your luck across multiple banks on your own — each enquiry counts against you. Talk to Lendly to understand your options clearly before applying.
12
Client
NRI working in the Democratic Republic of Congo
Time in India
Under 24 hours
Salary Pattern
Credited once every two months
Outcome
Loan sanctioned & disbursed
Less than 24 hrs in India
GPA prepared & signed
Notary refuses, branch hurdles
Lendly restructures the case
Sanctioned & registered
The Challenge
1
The client landed in India on a Saturday and had to fly back Sunday morning — less than 24 hours to complete everything required. The loan file had already been stuck with another bank for over three months with no progress.2
His salary was credited once every two months instead of monthly, and a General Power of Attorney (GPA) had to be executed before he left India — creating it later from Congo would have meant expensive, time-consuming embassy and international documentation.How Lendly Solved It
→
Reviewed the client's profile immediately and confirmed his repayment history and CIBIL record were excellent.→
To avoid international paperwork later, we prepared a customised GPA, suggested registering the property in his wife's name, sent all required documents and instructions instantly over WhatsApp, and dispatched staff to collect signed documents just before his departure.More Roadblocks — Even After He'd Left India
1
The notary initially refused to process the GPA. Our legal team proved the documents had been signed while the client was physically present in India, and legal verification, valuation and title checks were completed within just three days.2
The file then hit multiple operational issues: one branch returned it due to an internal audit, another branch manager went on leave, and underwriting rejected the application because salary was credited once every two months instead of monthly.The Turning Point
→
Instead of giving up, Lendly restructured the case — analysed the client's banking pattern, demonstrated why his cash flow was genuine, and proposed a risk-mitigation solution by maintaining advance EMIs in a locked account.→
Coordinated field verification and personally worked with the branch and regional office until the required policy deviation was approved.Loan sanctioned successfully
Documentation completed & Demand Draft issued
Property registration completed as planned
The lesson: What looked like an impossible NRI loan — international documentation, multiple branch hurdles, policy deviations, and an extremely limited timeline — was completed through proactive planning, legal coordination, and continuous follow-up.
